We aim to provide a smooth and reliable delivery experience for all our customers. Below, you’ll find important details about our shipping process, estimated delivery times, and what to expect when ordering a handcrafted timepiece from us.
Processing Time
Each watch is hand-painted and carefully crafted, ensuring you receive a truly unique piece.
- We dispatch orders within 3 days whenever possible.
- However, due to the handmade nature of our watches, during busy periods, the processing time may extend to up to 2 weeks before dispatch.
- If delays are expected beyond this, we will notify you.
We appreciate your patience—quality craftsmanship takes time, and you’ll be receiving something truly special!
Shipping Methods & Estimated Delivery Times
We use a range of reliable postal and courier services to ensure your order reaches you as quickly and securely as possible.
UK Shipping
- Standard Delivery: 2–5 working days
- All UK orders are tracked for peace of mind.
International Shipping
- Delivery times vary by destination but typically take 5–15 working days.
- International shipping costs will be calculated at checkout.
- Some countries may experience delays due to customs processing.
Shipping Costs
Shipping fees are calculated at checkout based on your location and selected delivery option.
- UK orders: Standard and Express options available
- International orders: Prices vary by country
For international customers, please note that customs fees or import taxes may apply, depending on your country’s regulations. These are the responsibility of the buyer.
Packaging & Protection
Your watch will be securely packaged to protect it during transit. We take great care to ensure it arrives in perfect condition.
If your order arrives damaged or there are any issues with delivery, please contact us at [your contact email] immediately, and we’ll work to resolve it.
Tracking Your Order
- Once your order has been shipped, you will receive a tracking number (if applicable) via email.
- If your order hasn’t arrived within the expected timeframe, please allow extra time for possible postal delays before reaching out.
Final Note
Each watch is made with passion and precision, and while we strive to ship as quickly as possible, handcrafted items take time. If you’re ordering as a gift or for a specific occasion, we recommend ordering well in advance to avoid disappointment.
If you have any questions regarding delivery, feel free to contact us at [email protected].